Try this first — swap the emulator
Most games that won't launch are just on the wrong emulator for that title.
Highlight the game and hold A, choose
Advanced Game Options, then Emulator, pick a
different one, and launch the game again. If a second emulator fails the same
way, the game file itself is likely damaged — that one is ours to fix, so send
the report.
Check your controller count first
Look at the controller icons in the top-left of the screen. Count
them against the number of controllers you actually have plugged in.
Fewer icons than controllers — it's a connection problem, not a
game problem. Unplug that controller and plug it back into a different USB port,
then check the icons again.
Icons match, but the game still doesn't respond — that's a
per-game control mapping, and we handle it from here. Send the report and we'll
launch the game ourselves and read the logs. Remapping one game or one system
yourself is covered in the user guide.
Check the gun is seen first
Look at the controller icons in the top-left of the screen — a gun
that isn't showing up there is unplugged or in a bad USB port, so try another port
before anything else. Aiming and calibration are covered under
Sinden Light Guns in the user guide. If it's seen and calibrated and
the game still won't play right, that's ours — send the report.
Try this first — swap the emulator
A game running slow is usually on a heavier emulator than it needs. Hold
A on the game → Advanced Game Options →
Emulator, and try a different one. Tell us below which ones you
tried — it saves us repeating your work.
Try this first — swap the emulator
Glitched or missing graphics are nearly always emulator-specific. Hold
A on the game → Advanced Game Options →
Emulator, and try a different one. If a MAME game is sideways or
squashed instead, see Vertical Games Wrong Aspect Ratio in the
user guide.
Is it only this game?
If nothing has sound it's a system setting or a cable, not the game —
see No Audio in the user guide. If it's only this game, try a
different emulator (hold A → Advanced Game
Options → Emulator) and tell us what happened.
Tell us where it crashes
The exact spot matters — same place every time, or random? A crash that repeats in
one place is usually the game file; a random one is usually the emulator. Try a
different emulator (hold A → Advanced Game
Options → Emulator) and tell us below whether it still
happens.
Online multiplayer
Check that both consoles are on the same Outbreak version — it's in the top-right
of the Outbreak Host screen. Tell us the other player's setup and roughly when you
tried, so we can match it against our connection logs.
Tell us what you see
Describe what happens and what you expected instead. With Remote Support on we can
reproduce it on your arcade ourselves, which beats any guess we'd make from here.
Setup, controls and troubleshooting are all covered in
the user guide.
